June 7, 2026

grievance redressal

Aviation oversight: Civil aviation ministry activates 24x7 passenger control room; aims faster grievance redressal

Aviation oversight: Civil aviation ministry activates 24×7 passenger control room; aims faster grievance redressal

admin03 mins

The civil aviation ministry has operationalised a round-the-clock Passenger Assistance Control Room (PACR) to address air travellers’ grievances more promptly, amid recent flight disruptions caused by operational issues and weather-related delays, PTI reported. The control room, which became functional on December 10, brings together officials from the ministry, the Directorate General of Civil Aviation (DGCA),…

Read More
Digital redressal: Government’s e-Jagriti portal resolves over 1.27 lakh cases; NRIs benefit from global access

Digital redressal: Government’s e-Jagriti portal resolves over 1.27 lakh cases; NRIs benefit from global access

admin02 mins

The government’s e-Jagriti digital consumer grievance platform has handled nearly 1.30 lakh cases since its launch in January, with more than 2 lakh users—including non-resident Indians—registering on the unified system. The consumer affairs ministry said in a statement that 1,27,058 cases had been disposed of as of 13 November, highlighting the platform’s efficiency in strengthening…

Read More