'We failed our customers': Why IndiGo CEO says December disruptions lasted only 'three days'

‘We failed our customers’: Why IndiGo CEO says December disruptions lasted only ‘three days’

IndiGo CEO says December disruptions lasted only ‘three days’ NEW DELHI: After lakhs of IndiGo passengers were left stranded in December, CEO Pieter Elbers, in a first press interaction after the flight disruption last month, said that the airline failed its customers ‘for three days’.When the media pointed out that the disruptions went on for…

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IndiGo flight disruptions: DGCA imposes Rs 22.20 crore fine for December crisis; warns top management

IndiGo flight disruptions: DGCA imposes Rs 22.20 crore fine for December crisis; warns top management

NEW DELHI: Aviation regulator Directorate General of Civil Aviation (DGCA) has imposed a penalty of Rs 22.20 crore on IndiGo airlines for the large-scale flight disruptions in early December 2025 that left over three lakh passengers stranded at airports across the country.The DGCA took the action after a detailed inquiry into the airline’s operations between…

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Didn't engineer chaos to bypass pilot rest rules: IndiGo chairman

Didn’t engineer chaos to bypass pilot rest rules: IndiGo chairman

IndiGo’s chairman, Vikram Singh Mehta, apologized for recent flight disruptions, denying they were deliberate. He stated external experts will identify root causes to prevent future chaos. Mehta clarified that the airline followed new pilot rest rules and did not compromise safety. A combination of internal and external factors, not intentional actions, pushed systems beyond limits,…

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'Significant lapses in planning': Moody's slams IndiGo; terms flight disruptions 'oversight'

‘Significant lapses in planning’: Moody’s slams IndiGo; terms flight disruptions ‘oversight’

Credit rating agency Moody’s has flagged IndiGo’s recent flight disruptions as credit negative, saying the airline failed to adequately plan for aviation regulations that had been known well in advance. The rating agency said the large-scale cancellations and delays point to significant lapses in planning and operational oversight, even though the revised Flight Duty Time…

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Fare relief move: Air India waives change, cancellation fees on domestic bookings after IndiGo disruption

Fare relief move: Air India waives change, cancellation fees on domestic bookings after IndiGo disruption

Five days after widespread flight disruptions triggered by IndiGo cancellations, Tata Group-owned Air India on Saturday announced a special waiver on change and cancellation charges for eligible domestic bookings, aiming to offer relief to affected travellers, PTI reported.The airline said customers who booked tickets on Air India or its subsidiary Air India Express on or…

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